Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order.
How long does shipping take once my order ships?
Delivery typically takes 5–7 business days within the U.S., though this can vary by location and carrier.
Do you offer express or rush shipping?
Yes. Express orders are processed in about half the standard processing time. Delivery speed after that still depends on the carrier service selected at checkout.
Do you ship internationally?
Yes, we ship internationally. Please note that customs fees, VAT, and import duties may be charged by your country upon arrival and are not included in your order total or controlled by us.
Why was my package returned to Tamris Beauty?
Packages are most often returned due to a missing apartment/suite number, an incorrect or incomplete address, an incorrect name, or unclaimed customs fees on international orders. Please double-check your shipping details before checkout.
My tracking says “delivered,” but I never received my package.
If tracking shows your package as delivered but you haven't received it, please contact the carrier directly to file a claim using your tracking number. Tamris Beauty is not responsible for packages lost or stolen after being marked “delivered,” though we may review requests for a replacement or store credit on a case-by-case basis.
How does pre-order work?
Click here to view our full Pre-Order Policy.
Refunds & Exchanges
Do you accept refunds or exchanges?
Yes, under certain conditions. Please check here for our full Refund Policy for details.
Orders & Errors
Can I change my order after I've placed it?
We're unable to modify item selections, quantities, or shades once an order is placed. Please review your order carefully before checkout.
What if I entered the wrong shipping address?
Tamris Beauty is not responsible for lost, delayed, or undeliverable packages caused by an incorrect or incomplete address. We're unable to make changes once an order has been processed. If a package is returned to us due to an incorrect address, you'll be responsible for any reshipment fees.
Can I cancel my order?
We cannot guarantee cancellations or adjustments after checkout, since we process orders quickly. If you notice an error, contact us immediately at tamrisbeauty@gmail.com with your order number, and we'll do our best to help if the order hasn't yet been processed.
Contact
How do I reach you with other questions?
Email us at tamrisbeauty@gmail.com. We're happy to help.